Privacy Policy
Mailstar, Inc. (“Mailstar,” “we,” “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, mailstar.com (the “Site”).
This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you have.
Information We Collect
We collect information in two ways: (1) what you provide, and (2) what the Site collects automatically.
Information you provide to us
Depending on how you interact with the Site, we may collect:
- Contact details (name, email address, phone number, company)
- Quote or project details (specs, quantities, timelines, shipping details, notes, and any files you upload)
- Subscription details (if you sign up to receive newsletters or updates)
- Communications (messages you send via forms, email, or phone)
Information collected automatically
When you browse the Site, we may collect:
- Device and browser information
- IP address and approximate location (city/region)
- Pages visited, time spent, referring pages, and clicks
- Cookies and similar technologies (see “Cookies & Tracking Technologies”)
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes
- Deliver printing, kitting/fulfillment, mailing, promotional products sourcing, and related services
- Communicate with you about your request or project
- Send occasional newsletters/updates if you subscribe (you can unsubscribe anytime)
- Improve Site performance, content, and usability
- Detect and prevent spam, fraud, and abuse
- Comply with legal obligations and enforce agreements
Cookies & Tracking Technologies
We may use cookies and similar technologies for:
- Essential functionality (so the Site works properly)
- Security (including spam protection)
- Analytics (to understand site traffic and improve performance)
We may use analytics tools (such as Google Analytics, including via Google Site Kit) to understand how visitors use the Site. These tools may use cookies and collect usage data such as pages visited, time on site, and general device/browser information.
You can control cookies through your browser settings and, where available, through the Site’s cookie preference tools. Disabling certain cookies may affect Site functionality.
reCAPTCHA + Spam Protection
To reduce spam and abuse, our forms may use security tools such as reCAPTCHA. These tools may collect device and usage information to determine whether interactions are legitimate.
When We Share Information
We do not sell your personal information.
We may share information only in these limited situations:
- Service providers: We may share information with vendors who help us operate the Site or deliver services (e.g., website hosting, form processing, analytics, file handling, shipping/carrier tools, and CRM systems). They may use information only to perform services for Mailstar.
- Legal and safety: If required by law, subpoena, court order, or to protect the rights, safety, and security of Mailstar, our customers, or others.
- Business transition: If Mailstar is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
Third-Party Links + Tools
The Site may link to third-party websites or services that are not controlled by Mailstar. We are not responsible for the content or privacy practices of third-party sites.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Your Choices + Rights
Depending on where you live, you may have the right to request:
- Access to personal information we have about you
- Correction of inaccurate information
- Deletion of certain information (subject to legal and business requirements)
- Opt-out of marketing communications (unsubscribe links are included in emails)
To make a request, contact us using the information below.
Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children.
Data Retention
We keep personal information only as long as reasonably necessary to respond to you, provide services, meet legal obligations, resolve disputes, and enforce agreements.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes means you accept the updated policy.
Contact Us
Questions about this Privacy Policy or your information? Contact:
Contact Mailstar
Mailstar
Contact page: https://mailstar.com/contact
Email: info@mailstar.com
Phone: +1 (585) 254-6220
Last updated April 2026